Telecom / VoIP
Telenor Hosted PBX and Smart Office Platform
Replacing physical PBX complexity with a cloud-managed communication platform for SMEs.
Client / context
Telenor Business
A hosted PBX and Smart Office communication platform connecting GSM and IP domains with subscription management, IVR, call recording and voicemail.
Client view
The business problem behind the build
Telenor Business needed a cloud-managed PBX platform that could help SMEs operate advanced communication workflows without traditional physical PBX infrastructure.
Challenges
- SMEs needed flexible communication tools without complex on-premise hardware.
- The platform had to bridge GSM and IP communication workflows.
- Subscription management and daily operations needed a user-friendly portal.
- High call volume required reliable telecom workflows.
Goals
- Create a hosted PBX management platform for business customers.
- Support IVR, call recording, voicemail and flexible work features.
- Enable subscription and day-to-day operation management from the cloud.
- Build a scalable foundation for SME communication services.
Outcomes
What changed once the system fit the workflow
The goal of each engagement is practical operational improvement: fewer manual handoffs, clearer visibility and a stronger platform for future work.
Supported cloud-based PBX operations and Smart Office use cases.
Enabled advanced call management, IVR, voicemail and recording features.
Helped the platform support high call volume and SME customers.
Reduced dependency on traditional physical PBX setups.
Technical view
Architecture and implementation notes
Hosted PBX platform with cloud portal, telecom backend workflows, GSM/IP connectivity, call management and operational configuration modules.
Hosted PBX management
Cloud portal for subscription management, telecom operations and SME communication configuration.
Call features
IVR, call recording, voicemail and advanced call management workflows.
GSM/IP bridge
Communication workflows that connect GSM and IP domains for business users.
Integrations
Engineering highlights
- Supported high-volume telecom operations for business customers.
- Cloud-managed PBX model replacing physical infrastructure.
- Operational portal for SME communication management.
Facing a similar challenge?
Share the current process, the tools involved and the outcome you want. We will help identify the right architecture, integrations and delivery path — the same way we did for Telenor Business.